Refund policy
Myhotti Return & Refund Policy
We want you to love your Hotti. If something isn't right, here's how returns work.
Return window You have 30 days from the date your order is delivered to request a return or exchange. To be eligible, the item must be unused, in its original condition, and in its original packaging, unless it's faulty.
Faulty or damaged items If your hotti arrives damaged or develops a fault covered by our 12 month warranty, contact us at support@myhotti.com with your order number and a photo or short video of the issue. We'll arrange a replacement or refund at no cost to you, including return shipping.
Change of mind If you simply change your mind, you may return the item within the window above at your own cost for return shipping. Once we receive and inspect the item, we'll process your refund to your original payment method within 5–10 business days.
How to start a return
- Email support@myhotti.com with your order number and reason for return.
- We'll send you a return authorization and shipping instructions.
- Pack the item securely with all original accessories and packaging.
- Ship it to the address we provide.
Non-returnable items
- Items returned without prior authorization
- Items showing signs of misuse or damage not covered by warranty
Refunds Once approved, refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider. Original shipping charges are non-refundable unless the return is due to our error or a covered fault.